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Address and Interpersonal Relationships in Finland–Swedish and Sweden–Swedish Service Encounters
Stockholms universitet, Svenska/Nordiska språk.ORCID iD: 0000-0002-2359-4046
Institute for Language and Folklore, Avdelningen för arkiv och forskning i Göteborg.ORCID iD: 0000-0002-1121-1255
2015 (English)In: Address Practice as Social Action: European Perspectives / [ed] Catrin Norrby, Camilla Wide, Basingstoke: Palgrave Macmillan , 2015, p. 75-96Chapter in book (Other academic)
Abstract [en]

The chapter investigates address practices in 318 audio and video recorded service encounters at theatre box offices and other booking venues equally distributed across the two national varieties of Swedish, Sweden Swedish and Finland Swedish. The results demonstrate compelling variation in address choices, which can be linked to participant roles (customer–staff), generation (below and above 50 years) and national variety. Overall informal address with T (du) is the most common address form in both varieties, and is particularly salient among older customers in Sweden. There are few occurrences of V address in the data, and most are found among younger Finland-Swedish staff.

Place, publisher, year, edition, pages
Basingstoke: Palgrave Macmillan , 2015. p. 75-96
Keywords [en]
Finland Swedish, Sweden Swedish, pluricentric language, service encounters, address pronouns
National Category
General Language Studies and Linguistics
Research subject
Sociolinguistics; Swedish; Dialectology
Identifiers
URN: urn:nbn:se:sprakochfolkminnen:diva-1967ISBN: 9781137529916 (print)ISBN: 9781137529923 (print)OAI: oai:DiVA.org:sprakochfolkminnen-1967DiVA, id: diva2:1558691
Projects
Interaction and Variation in Pluricentric Languages (IVIP)
Funder
Riksbankens Jubileumsfond, M12-0137:1Available from: 2021-05-31 Created: 2021-05-31 Last updated: 2021-05-31Bibliographically approved

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fulltext(210 kB)104 downloads
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Type fulltextMimetype application/pdf

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Nilsson, Jenny

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Avdelningen för arkiv och forskning i Göteborg
General Language Studies and Linguistics

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf